Terms and Conditions of Stratos Innovations LLC

Effective Date: June 6, 2025

These Terms and Conditions ("Terms") govern all wholesale transactions conducted with Stratos Innovations LLC ("Stratos Innovations," "we," "our," or "us"). By placing an order or engaging in business with us, you agree to these Terms in full. If you do not agree with any of the provisions herein, please refrain from using our services.

1. Eligibility

Stratos Innovations sells exclusively to verified businesses, resellers, and distributors. By engaging with us, you affirm that you are authorized to act on behalf of a business entity and are at least 18 years of age.

2. Product Description and Grading

We specialize in premium pre-owned and new iPhones. All devices are:

  • Tested and verified for functionality

  • Assigned a grade (e.g., Grade A, B) according to cosmetic and operational standards

  • Sold as unlocked and free of iCloud or carrier restrictions, unless explicitly stated otherwise

Stratos Innovations does not guarantee original parts or waterproof seals unless specified.

3. Orders and Pricing

  • All prices are quoted in U.S. Dollars (USD)

  • Orders are placed via direct communication (e.g., WhatsApp or email)

  • Minimum Order Quantity (MOQ) and pricing tiers may apply

  • Pricing is subject to change without notice prior to order confirmation

Once an invoice is issued, it must be paid in full to initiate fulfillment. Orders are considered final upon receipt of payment.

4. Payment Terms

We accept the following payment methods:

  • Wire transfers (domestic/international)

  • Cryptocurrency (e.g., USDT, BTC)

  • Credit or debit card payments via Stripe or PayPal (processing fees may apply)

Payment must be received and verified in full before any order is processed or shipped.

5. Shipping and Delivery

  • All shipments are made from El Paso, TX, USA

  • Orders typically ship within 2–4 business days of payment confirmation

  • Customers may coordinate shipping via their own freight forwarders or request assistance

  • Risk of loss transfers to the buyer upon carrier pickup

Tracking numbers and confirmation will be provided post-shipment.

6. Returns and Warranty

  • All sales are final. We do not accept returns for buyer’s remorse, incorrect purchases, or change of mind

  • Devices are sold "as described" and tested prior to shipment

  • Any functional issues must be reported within 15 calendar days of delivery

Exceptions or credits are evaluated case by case and at our sole discretion.

7. Fraud Prevention and Verification

We reserve the right to request verification of identity, business registration, and payment source before processing any order. Suspicious transactions may be canceled without notice.

8. Intellectual Property

All content on our website and in communications (logos, graphics, text) is owned or licensed by Stratos Innovations LLC and may not be reused without written permission.

9. Limitation of Liability

Stratos Innovations shall not be held liable for:

  • Indirect or consequential damages

  • Delays caused by shipping carriers or customs

  • Loss of profits or opportunities due to delivery issues

Our total liability is limited to the amount paid for the order in dispute.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.

Any disputes arising shall be handled in the appropriate state or federal courts located in El Paso County, Texas.

11. Contact

For any questions regarding these Terms, contact:

Stratos Innovations LLC
El Paso, TX, USA
📧 Email: sales@stratos-innovations.com
📱 WhatsApp: +1 (915) 373-5108